Access Services Coordinator

The Role

Please note: this role will involve shift work, 365 days a year - 5:30am to midnight.

Interviews will be taking place the week of 27th October 2025

The team

ITV Access Services provides subtitles for a wide variety of content for TV broadcast and for streaming platforms. We have a team of Subtitlers and Audio Describers from all over the UK with diverse interests and backgrounds and we pride ourselves on providing top-quality access services, for both live and recorded programmes. All of our team work from home, including being trained remotely on all aspects of the job by subject experts within a supportive framework. From Love Island to Loose Women to Coronation Street, the team works hard around the clock to ensure accessibility for all our viewers. ITV is for everyone and our team helps make this a reality.

The role

We are looking for an Access Service Coordinator to support the Access Services team in ensuring all subtitling and audio description for the client is delivered to meet or exceed contracted levels.
The team works from early morning to late evening, seven days a week, 365 days a year, so you will have to be comfortable with working evenings and weekends as part of a 37.5 hours a week rota pattern.

Key Responsibilities:

• The successful scheduling, allocation and delivery of access services jobs.
• Provide information and guidance to the Access Services production teams for Subtitling and Audio Description
• Liaise with Scheduling and Operations teams to ensure successful scheduling and delivery of all Access Services jobs.
• Liaise with the Content Operations teams and the Compliance teams to understand media delivery timescales to support Access Services planning and allocations.
• Liaise with Production teams to gather materials for Access Services production.
• Liaise with Playout providers to ensure successful scheduling and delivery of all Access Services jobs.
• Helps to ensure that service levels are met or exceeded, and that reporting requirements are fulfilled.
• Escalates issues and problems in a timely manner.
• Supports the investigation and response to complaints or enquiries
• Participates fully in a continuous process of performance improvement.
• Participates in the training of new ITV staff.
• Understands all relevant operational workflows, software and systems, including details of interfaces and handoffs with clients and other third parties.
• Contributes to the Health & Safety and regulatory compliance of the organisation by identifying and correcting or escalating any matters of concern appropriately.
• Ensures Business Continuity and Disaster Recovery Plans are well understood.
• Any other duties that may be required by management from time to time.

Skills you’ll need (minimum criteria)

• Must have excellent attention to detail with excellent planning and organisational ability, working under pressure in a fast paced environment.
• Must be able to communicate effectively internally and externally.
• Must demonstrate good levels of emotional intelligence, collaboration and professionalism.
• Must have a strong commitment to diversity and fairness in the team.
• Must be proactive in tackling difficult issues and in identifying opportunities for improvement.
• Excellent writing, presentation and interpersonal skills are essential.

Other things we’re looking for (key criteria)

• Knowledge and understanding of the UK Access Services industry is desirable.
• Previous experience in Access Services is desirable.
• Knowledge and understanding of the global TV and Media industry is desirable.