Media & Entertainment

Streaming, Interactive & Data

Here at ITV, our Streaming business is bigger than you imagine, which means we really are much More Than TV.

It comprises the UK’s freshest streaming service ITVX, as well as our interactive business that delivers competitions and voting. And finally, there’s our customer and viewer services team who make sure that we continue to delight our viewers and customers.

Supercharging Streaming is a major strategic focus for ITV as our viewers continue to stream more content than ever - either live or on demand via our digital products.

Streaming

Launched in late 2022, ITVX is UK’s freshest streaming service, letting viewers stream new programme exclusives, with adverts, for free; ranging from premium dramas, documentaries, US series, comedy and reality shows to blockbuster films and much, much more. ITVX is the first streaming service in the UK to offer viewers the flexibility to access free content with ads and ad-free paid subscription, all in one place. ITVX live streams must-watch events, from live sport to Love Island, as they are broadcast on ITV’s channels. ITVX also offers an ever-changing host of exclusive themed channels in line with viewer preferences and popularity; these constantly evolving pop-up channels provide a scheduled experience through a streaming service.

Our Streaming division is a growing part of ITV, with a variety of roles available looking for different skill sets.
 

Interactive

We engage our viewers every day through our onscreen competitions and votes, via the ITV WIN website and via our charity campaigns. By joining the team you’ll get involved in commissioning, designing, developing, producing and delivering these services to the highest standards, for some of ITV’s flagship shows.

You might be working within Interactive Commissioning, ensuring competitions and votes are integrated into the latest TV formats. Or working with our brand partners to source prizes, from huge cash amounts to money-can’t-buy experiences and viewer-engaging ideas to feature in our shows and on the rapidly expanding ITV WIN website.

You could work as an Interactive Producer to ensure initiatives are delivered compliantly and on time. Or as a Competitions producer where you’ll head off around the country filming and producing the most engaging competition promotions for our shows. If you’re more technical, then you could be part of our Product and Service delivery team.

Alternatively, you could make an impact in Operations. This is all about making sure services are set up correctly, checking that voting apps are working, and making sure everything we do works perfectly day in day out. Not to mention telling people they’ve won!

Viewer Services

We wouldn’t be here if it wasn’t for our viewers, which is why our Viewer Services team plays such an important role across our business. Just as ITV is for everyone, the team supports everyone who needs us, whether they get in touch via phone, email, post or social media. The team answers a huge range of queries every day, from how to access ITVX to ideas for programmes, and from complaints to requests for autographs. They’re the team that speak directly to our viewers all day, every day, giving them a unique insight like no other. It also means they work with many other areas of ITV to make sure they’re able to give our viewers the responses they need.

You never know what enquiry you’ll get next, which means needing excellent communication and listening skills, plenty of patience, and the commitment to really understanding what a customer needs.

Typical roles include Customer Service Representatives, Customer Service Agents, and Technical Support Agents, and many of the team bring customer service experience from retail or contact centre environments.

Commercial

Our commercial teams are responsible for building strategic partnerships with agencies and advertisers to develop new digital capabilities and deliver data-driven advertising - creatively integrating brands with our content. We bring in the £2bn worth of advertising each year that helps fund ITV's programming.

Commissioning

We’re in every UK home and our productions are loved by millions of viewers around the world. In Commissioning, we play a huge role in making that happen.

We work in genres - Entertainment, Factual Entertainment, Comedy and Drama, News, Current Affairs and Sport - and each genre has a team led by a Head of Commissioning with Commissioning Editors, Commissioners, Assistant Commissioners and Coordinator/Assistants to keep things moving. 

You don’t necessarily need academic qualifications to make an impact in Commissioning - people skills and a passion for what you do are what’s important. But what we also look for is an eye for detail, plenty of diligence, lots of creativity, the confidence to challenge the norm, and the flexibility to work long hours.

Data and AI

Data doesn’t just drive our business - it drives every decision we make. It’s also what powers the thinking behind everything we do, helping us understand what we need to do to inspire our existing audiences and reach out to new ones and perform at our best. 

Our Behavioural Data team provide the insight that drives business decisions, power features on the ITVX, and help us understand how our services are being used, and how to make them better. OurData Analysts establish measurement frameworks to optimise business performance. And our Data Scientists figure out how we’re able to affect user behaviour more directly. In addition, we help clients plan their marketing campaigns, ensuring their ads reach the most relevant audiences for their products and services.

We play a crucial role in helping get the most out of the data that we acquire. Whether that’s upskilling and training our people or increasing our revenue through experimentation and personalisation, there’s no limit to what we’re able to achieve with their help.

We also won Best Diversity, Equity and Inclusion at the DataIQ Awards 2022

Programme Strategy & Scheduling

It’s one thing making content that our audiences can’t get enough of. It’s an equally huge challenge to make sure that they’re able to watch it. That’s where our Programme, Strategy & Scheduling team come in. It’s where we decide our programming strategies for each of our channels, and where we manage scheduling across ITV together with non-linear content for ITVX to maximise viewing.

Across the team you’ll find a Director of Programming and Strategy, a Head of Digital Channels and Acquisitions, Schedulers and Assistant Schedulers, and an Acquisitions team. It’s a hugely competitive marketplace when it comes to opportunities which means you’ll almost certainly need previous experience in a TV or broadcast environment to stand out.

More specifically, we look for expertise in broadcast ops and/or media planning, a good understanding of audiences and content, and genuine attention to detail. And if you can bring all that, you’ll discover a great department to work in, opportunities to get to know our business from lots of different angles, and a career where progression happens naturally.

ITV News

The world moves fast. And at ITV News we’re able to move more than fast enough to keep our audiences connected to the stories they care about. Here your work matters to millions.

We deliver high quality coverage audiences can trust, operating in 11 main production centres across England, Northern Ireland, Wales and the Channel Islands. We have a political unit and weather centre based in London - and we produce a range of current affairs and factual programming out of ITV Wales, UTV and ITV Border.

This is a fast moving environment with a huge variety of roles including producers, reporters, presenters and journalists - all responsible for getting relevant and current content to audiences on a range of platforms. There are technical roles too - directors, craft editors, technology specialists and camera operators working both in the studio and on the road. 

ITV Sport

We’re responsible for all ITV’s in-house sport programming, and like the athletes we cover, we’re always focused on performing at our best. 

Our portfolio of rights extends across the sporting spectrum and includes the most high profile and most watched events in the calendar. We cover Football and Rugby World Cups, the FA Cup, Six Nations Rugby and all the major Horse Racing Events - as well as a number of other sports from the UK and Ireland.

The ITV Sport team is incredibly varied in terms of roles and opportunities. Programme Editors oversee content, tone and editorial approach. Studio Directors are responsible for the look and feel of our studio shows. Outside Broadcast Directors capture the sheer drama of the great sporting stories we tell. Our team of Producers make films and features that bring those great sporting personalities to life - and create montage sequences to really stir the emotions. 

And to help us get all of this amazing content on-screen, we rely on a first class Technical team to deliver the programmes and a highly skilled Production Management team to make sure we meet our editorial and financial objectives.