Technology Product Manager

The Role

Technology Product Manager (Data & Integrations)

Technical

As the Technology Product Manager (Data & Integrations), you’ll play a pivotal role in the ongoing success and continuous improvement of the ContentHub product estate and its associated integrations.

We’re seeking someone who can combine strategic thinking with strong technical and operational understanding, working closely with business stakeholders, vendors, engineering teams and the Catalogue Manager to manage change, drive improvements and ensure the platform continues to support business growth and commercial value.

This is a strategic, functional and technical role, requiring someone comfortable working at both a high level and at a detailed, granular level (e.g. to a technical field level) when managing products, integrations and vendor relationships.

Alongside roadmap delivery and change management, you’ll also oversee operational support processes, monitor KPIs, manage and close technical issues and champion data quality, governance and accessibility across the platform ecosystem.

The team

ITV Studios is one of the biggest global creators, producers and distributors of TV content in the world.

Growing our UK and global production base is central to our More than TV strategy. We are the largest producer in the UK, one of the largest producers in Europe and one of the largest independent unscripted producers in the US. ITV Studios’ UK division includes 27 production labels, creating and producing a diverse range of scripted and unscripted content for a wide range of broadcasters and streaming platforms.

Within ITV Studios is our Global Partnerships and Zoo55 business, which further adds to our creative and financial success by developing international hit formats and distributing our 90,000+ active catalogue hours of film and television content to buyers such as broadcasters, streaming platforms, airlines and many more. As we continue to grow, providing these development, sales and distribution teams with the right tools to succeed in a competitive environment is critical to powering that future value.

Working hand in hand with our business teams, ITV Technology is the key that unlocks our creativity, allowing us to make, distribute and monetise the best programmes in the UK and across the world. From the transformation of ITV’s internal systems to how the broadcaster makes programmes and delivers content to viewers, digital transformation and innovation is at the heart of our future at ITV.

Responsibilities:

Product & Vendor Governance

• Working with ITV wide management and governance of Fabric and Flomenco vendors as strategic vendors to ITV - including alignment across multiple Fabric implementations in ITV, Product Roadmap, Governance, Escalations, Quarterly Business Reviews.
• Representing and championing the product among peers, colleagues and the wider ITV business.
• Influencing roadmaps of internal and external stakeholders to ensure Global Partnerships’ priorities are realised.
• Understanding the role the ContentHub plays in the business’s technology ecosystem and working with other cross functional teams to expand the quality and variety of content based on business needs.
• Planning for, testing and releasing new versions of underlying software.

Change Management

• Working in partnership with the Catalogue Manager to understand user issues, and working with stakeholders to understand opportunities for the Fabric / ContentHub and Flomenco products (for integrations).
• Managing the end to end change process from ideation to delivery, using an Agile Scrum framework
• Management of a backlog of priorities for the system and associated integrations and driving the delivery of these through internal and external suppliers and processes.
• Work with business users and stakeholders to define and prioritise requirements for change.
• Managing test environments and user testing activities, being accountable for the successful deployment of change.
• Reporting on delivery progress and plans to stakeholder groups.

Service Management

• Technology Operations Service Management of Fabric and Flomenco as vendors, using Agile Kanban Operations framework coupled with best-practice ITIL services.
• Responsible for monitoring and improving system KPIs and driving ever increasing value to the business from the platform.
• Triaging, analysing and resolving technical user issues.
• Raising technical support issues with 2nd/3rd line support teams / suppliers, managing their responses (timing, quality etc).
• Continuous Improvement.
• Managing ongoing performance and improvement to existing and new system integrations.
• Understanding and documenting data structures and data flows, and helping troubleshoot data issues, including through system integrations.
• Analysing data, processes and system use to understand pain points and opportunities.
• Use this information to draft, maintain and deliver a roadmap of improvements to the product and associated integrations.

Data and Reporting

• Promote data accessibility and self-service for ContentHub users.
• Collaborate to create and develop self-service data tools / analytic solutions - within ContentHub and via external reporting tools such as GCP and Tableau
• Act as technology advocate for data quality culture and standards.
• Ensure clear data lineage, data accuracy and data integrity in ContentHub records.
• Develop and enforce ContentHub data governance policies to standardize processes across teams and GP solution estate using data sourced from ContentHub.

Skills you’ll need (minimum criteria)

• Experienced in building trusted relationships with a diverse group of business and technology stakeholders.
• Understanding of the role of a technical Technology Product Manager in relation to SaaS solutions and SaaS vendor relationship management.
• Experience working with system to system integrations and leading engineering teams.
• Detailed understanding of, or experience in a Media business and/or detailed technical Data Analysis and Integration role.
• Experienced in media content / IP (meta)data solutions management and data quality management and delivery.
• Experience of working in a software operations support environment

Other things we’re looking for (key criteria)

• Able to organise and balance numerous responsibilities across different workstreams at the same time.
• Ability to persuade and communicate effectively with a diverse group of senior stakeholders.
• Have an ability to see strategic opportunity and translate this into a vision that gains broad consensus.
• Delivery mindset, adept at resolving issues in collaboration with stakeholders in the business and technology.
• Ability to identify benefit opportunities, and deliver appropriate technological change to realise them.
• Be comfortable working in a matrix organisation and a pragmatic decision maker.